Covid 19 - Alert Level 3 Procedures

Customer vehicle drop off

Bookings only – no drive in’s
Mask to be worn at all times
Arrangements to be made for a contactless drop off
Only one customer in the reception at a time to process payments & collect keys
Please follow COVID 19 Social Distancing guidelines
Be prepared to provide some contact & travel information
We will require your full contact details
No waiting on site will be allowed
To help our staff in sanitising, where possible ensure the interior of your car is clean and tidy prior to drop off
Internal fans/air-cons need to be turned off by the customer upon arrival

During work/repairs/parts

All staff will be trained in COVID 19 Health & Safety procedures
Vehicles will be sanitised before moving or commencing work (all contact points, door handles, steering, gear lever, handbrake etc)
One dedicated staff member per vehicle<
Staff will be keeping Social Distance within the workshop
Tracking of staff allocation to vehicles
All Staff will be using PPE as required
Technicians to only use their own tools only, no sharing
PPE to be issued per job and disposed of in covered / sealed containers
NO admittance to the workshop
Courier/parts deliveries to a dedicated drop area (no contact, packaging disposed of immediately)
Vehicles to be sanitised on completion of work prior to customer pickup
Order parts via phone or email parts@ajautoelectrical.net.nz. These will be left at front door during business hours for collection.

Customer Vehicle Pickup

Arrangements can be made for a contactless pick up
Mask to be worn at all times
Only one customer in the reception at a time to process payments & collect keys
Please follow COVID 19 Social Distancing guidelines
Payment can be made in the following ways - bank transfer, off site credit card, Eftpos etc.
Where on site terminals are used, sanitiser and wipes will be provided
Please check on your payment options prior to picking your vehicle up